Privacy Policy

At C’s Embracing Hands, your privacy matters. This policy explains who we are, what personal information we collect, how we use it, how we keep it safe, and the rights you have over your data.

When we collect or use your personal information, we do so in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For data protection purposes, C’s Embracing Hands is the “data controller” of your personal information.

What We Mean by Personal Information

Personal information means any details that can identify you as an individual, such as your name, contact details, or health-related information you choose to share with us.

Some information is classed as “special category data”, which includes health details. We only collect this when it is necessary for your treatment and with your clear consent.

Information We May Collect

Depending on how you use our services or website, we may collect:

Your name, phone number, email address and basic contact details
Appointment and booking details
Payment and transaction information
Health information you provide on consultation forms (for example, injuries, allergies, or relevant medical history)
Feedback you choose to share with us
Basic information about how you use our website

If you choose not to provide certain information, this may limit our ability to provide treatments or respond to enquiries.

How We Collect Your Information

We usually collect information directly from you when you:

Book a treatment
Contact us by phone, email, website form, or social media
Complete a consultation form
Leave feedback

We may also collect limited technical data when you use our website, such as page visits and basic usage information.

How We Use Your Information

We only use your personal information when we have a valid legal reason to do so. This may include:

Providing massage treatments and related services
Managing appointments and payments
Communicating with you about bookings or enquiries
Keeping appropriate client records
Improving our services and client experience
Meeting legal, insurance, and professional requirements

Health-related information is only used to ensure your treatment is safe and suitable for you.

Marketing and Communication

We may contact you with relevant updates about our services, such as availability, changes to opening times, or new treatments.

We will never sell your personal information to third parties for marketing.
You can ask us to stop sending marketing messages at any time by contacting us.

Who We Share Your Information With

We only share your information when it is necessary and appropriate, for example with:

Payment providers
Website or booking system providers
Professional advisors or insurers (if required)

Anyone we share data with is required to handle it securely and in line with data protection law. We do not share your information with unrelated third parties.

Where Your Information Is Stored

Your information may be stored securely in digital systems or, where necessary, in physical records. We take reasonable steps to protect your data from loss, misuse, or unauthorised access.

How Long We Keep Your Information

We keep your information only for as long as necessary, including:

While you are a client
To comply with legal and professional record-keeping obligations
To respond to any queries or concerns

Once information is no longer needed, it is securely deleted or anonymised.

Your Rights

You have the right to:

Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information in certain situations
Object to or restrict how we use your information
Request that your information be transferred to another provider (where applicable)

To exercise any of these rights, you can contact us directly.

Keeping Your Information Safe

We use appropriate technical and organisational measures to protect your data. Access is limited to those who genuinely need it to carry out their role. If a data breach were ever to occur, we would follow legal requirements to address and report it where necessary.

Cookies and Website Use

Our website may use cookies to help improve your browsing experience and understand how visitors use the site. Cookies do not give us access to your computer or personal files.

You can control or disable cookies through your browser settings, although this may affect how the website functions for you.

We may use basic analytics tools to understand website usage and improve performance.

Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies before sharing personal information.

Making a Complaint

If you have concerns about how we handle your personal information, we encourage you to contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection authority.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page so you can stay informed about how your information is used.